Privacy Policy

TechCare NY NJ ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or services, you agree to the practices described below.

1. Information We Collect

We collect information you provide directly to us — such as your name, email address, phone number, device details, and a description of the issue — when you book a repair, request IT support, or contact us. When you make a deposit or payment, your card details are processed securely by our payment processor (Stripe); we do not store full card numbers on our servers. We also collect limited technical information automatically, such as your IP address and basic usage data, to keep the site secure and working properly.

2. How We Use Your Information

We use your information to provide and schedule services, process payments and deposits, communicate with you about your repair or appointment, provide support, send service-related updates, and improve our offerings. We may use your contact details to send appointment confirmations and follow-ups related to work you have requested.

3. How We Share Information

We do not sell your personal information. We share information only with trusted service providers who help us operate our business — such as payment processing (Stripe), file storage, and communications — and only as needed to perform those services. We may also disclose information when required by law or to protect our rights and the safety of others.

4. Data on Your Devices

When you bring a device in for repair, our technicians may need to access it to diagnose and fix the issue. Any personal data accessed during service is kept strictly confidential and is never copied, shared, or retained beyond what is necessary to complete the repair. We strongly recommend backing up your data before submitting any device.

5. Data Retention & Security

We retain your information only as long as needed to provide our services and meet legal, accounting, or reporting requirements. We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data using industry-standard practices.

6. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you, subject to legal limits. You can also opt out of non-essential communications at any time. To make a request, contact us using the details below.

7. Cookies

Our website may use cookies and similar technologies to remember preferences and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features of the site.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or your information, contact us at [email protected] or call 646-481-3278.